Workplace services are widely used by large Nordic organizations today, but per a new study that Radar has conducted on behalf of Tieto, many of them aren’t as workplace mature as they might think. This blog post is written by Mathias Åberg, Head of Energized Workspace Sweden from Tieto.

Digitalizing the workplace is nothing new. Since the internet and computers became commonplace, organizations have adapted and continuously digitalized more and more of their business. But a true digital workplace is less about the technical aspect of a workplace and more about deployment and governance in relation to technology.

Even if many organizations in the Nordic countries have become mobile today, using workplace services to some degree, most are not utilizing its full effect. How “Workplace Mature” are they, really?

Answering these questions was the aim of a new study that Radar conducted on our behalf, “THE VALUE OF THE DIGITAL WORKPLACE”. It looked at about 200 large organizations across the region. We wanted to find out how mature organizations are when it comes to workplace adoption, what their barriers and drivers are, and how it is linked to their business outcome.

The two dimensions of workplace maturity

Radar’s maturity model looks at both the strategic and operational dimensions of the workplace adoption, linked to business outcome. For an organization to be considered strategically mature, it must demonstrate an established strategy and definition of workplace services, the knowledge and ability to act on that strategy, and a sophisticated view of governance.
To be considered operationally mature, they must demonstrate high system integration for good user interactions and connections to service desk, as well as using one corporate standard personalized by work task where workplace performance is measured in detail. Organizations who are mature in both areas experience a 30 percentage higher business outcome than organizations who are less mature.

What are the benefits of Workplace maturity?

Implementing workplace services, it not a success, but we can see from the study that the top 12% of Nordic enterprises – those that can be considered both strategically and operationally mature – have a wide range of advantages over their peers.

Workplace Mature Organizations have:

  • 8 % lower cost of operational IT (“Run”) than peers
  • 12 % lower cost of User Centric IT
  • 14 % lower total IT spend than vertical peers (IT spend of revenue)
  • Significantly higher business outcomes in 20 out of 20 Workplace-Maturity-Index categories of quality and efficiency
  • Significantly better return on investments in technology, process, and governance

How would your organization measure up? Are you using workplace services to full effect, or are you lagging behind strategically, operationally, or both?

Please sign up to receive the full report when it is released on November 10. For the latest insight and news on Digital Workplaces, go to

We hope to see you a Digital Workplace Summit the 22nd of November to discuss the future of digital workplaces.

tieto                      talarlogotyper_dws_Li